A release (management) playbook contains all details of release management processes, responsibilities and reporting. This playbook also serves as the SLA (Service Level Agreement) of our managed service: Release Management as-a-service.
We usually work with the following 7 chapters to cover every aspects of release management:
release work products
Your Release Playbook is customised (or created from scratch) via several workshops and its 1.0 version is approved by the assigned representatives of your IT organisation. A Release Playbook is a living document (online document, Confluence pages, Google Sites, etc.) that must be reviewed and updated on a regular basis. We usually recommend to start with quarterly reviews and after few reviews updates can be done yearly.